Last Update: [24/04/2025]
Welcome to The House Sitting. By using our platform, you agree to comply with the following Terms of Use. We recommend reading them carefully.
1. Acceptance of Terms
By booking or using services from The House Sitting, you accept these terms and conditions. If you do not agree with any part of these terms, you should not use our platform.
2. Description of Services
The House Sitting offers:
- Professional home and pet sitting services worldwide.
- Hand-selected, mature sitters with background checks and insurance.
- Full support, legal agreements, and emergency backup during your absence.
- Tailored matching of each property with the most suitable house sitter.
3. Registration and User Account
To access certain services of The House Sitting, you may be asked to provide accurate and up-to-date information. You are responsible for the confidentiality of your personal details and communications.
4. Payments and Billing
Payments are made in euros (€) or other supported currencies and are processed by DIGITAL EMPRESA LTD. Invoices are issued from the United Kingdom, under applicable UK tax regulations.
5. Cancellation and Refund Policy
Due to the nature of the service, which involves advance logistics and travel arrangements, no refunds are granted once transportation tickets or overnight stays for the sitter have been purchased or reserved.
In some cases, a partial refund of up to 50% may be offered if cancellation is communicated before any travel or booking expenses are incurred by our company.
6. User Conduct
The user agrees to use the service legally, ethically, and respectfully. The following actions are strictly prohibited:
- Using our service for fraudulent, illegal, or deceptive purposes.
- Providing false information when booking or communicating with our team.
- Violating the terms of a signed service agreement or engaging in misconduct toward professionals assigned by The House Sitting.
7. Modification of Terms
The House Sitting reserves the right to update or modify these terms at any time. Changes will take effect immediately once published on the platform.
8. Limitation of Liability
The House Sitting is not liable for direct or indirect damages resulting from the use or inability to use the service, except where liability is established by UK law.
9. Governing Law and Jurisdiction
These terms are governed by the laws of the United Kingdom. Any legal dispute will be subject to the courts of London, UK.
10. Contact
For questions, claims, or support, please contact us at info@thehousesitting.com.
By using The House Sitting, you confirm that you have read, understood, and accepted these Terms of Use.